Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. and if the product is damaged, an unboxing video is mandatory as proof for retun reqest.

To start a return, please contact us at nidhisanchika@gmail.com with your order details and reason for the return. If your return request is approved, we will provide you with the return address and instructions on how and where to send the product. Please do not send any product to an address without receiving return instructions from us first.

Return Shipping Charges
If you request a return for a reason other than a defective, damaged, or incorrect item, a return shipping fee of ₹100 will be deducted from your refund.

Shipping Charges
Original shipping charges, if applicable, are non-refundable. In case of a return, only the eligible product amount will be refunded after deducting applicable return shipping charges.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nidhisanchika@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.and if the product is damaged, an unboxing video is mandatory as proof for retun reqest.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We currently do not offer direct exchanges.

Failed Delivery / RTO
If an order is returned to us due to refusal to accept the delivery, an incorrect or incomplete address, unavailable recipient, or repeated failed delivery attempts, the applicable shipping and return charges may be deducted from the refund amount.

Order Cancellation
Orders can be cancelled only before they are processed or shipped. Once an order has been processed or shipped, cancellation may not be possible.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nidhisanchika@gmail.com.